Privacy policy
This policy explains how personal information collected through this website is used and handled, and what happens to it if a migration matter goes ahead.
The short version: it is used to answer your enquiry and to work on your matter, it is held securely, it is never sold or shared for anyone else's marketing, and Triple J Migration is bound by confidentiality rules stricter than the ones that apply to most businesses.
It is written in the same plain language as the rest of this site. Where something is a legal obligation rather than a choice, it says so.
Last updated 8 August 2026.
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What is collected
It depends on how far you go. Nothing is collected simply by reading a page.
If you send an enquiry or ask for a consultation
- Your name and email address
- Your phone number
- What you are trying to do, chosen from a list of pathways
- When you are free, and whether you would prefer English or Bahasa Indonesia
- How you heard about the practice, and if someone referred you, their name. A referrer’s name is used only to thank them and to know where enquiries come from; it is never added to a mailing list and they are not contacted about your matter
- Anything you write in the message box
If you complete the skilled visa check
- Your age range, occupation and years of experience
- Your highest qualification and where you studied for it
- Whether you have sat an approved English test, and the level you reached
- Which country you are living in, and the visa you hold if you are in Australia
- Whether you already have a skills assessment or have lodged an expression of interest
- What you would like looked at
- Your name, email, phone number and country of citizenship
If you become a client
- Identity and travel documents, including passport details
- Family, relationship and employment history
- Qualifications, skills assessments and English test results
- Health information, where a visa requires a medical examination
- Police certificates and character information, where a visa requires them
- Financial information, where a visa requires it
- Documents you upload or send, including a CV
Automatically, as you browse
- Standard web analytics through Google Analytics, which records pages visited and general location, not your identity
- Your IP address is visible to Google when the site loads its typefaces from Google Fonts
Health and character information
Migration matters routinely involve information the law treats as sensitive: health, criminal record, and sometimes religion, ethnicity or sexual orientation, depending on the visa.
Sensitive information is only collected where a visa actually requires it, and only with your consent. You can decline. The honest consequence is that some applications cannot be made without it, and you will be told which.
None of it is used for anything other than your matter.
Information about other people
Documents you send often contain other people’s details. A CV carries referees. A partner visa carries your partner and the people who write statements for you. A sponsorship carries your employer.
By sending those documents you are confirming that you can share them. Everyone named in them is treated the same way you are, and this policy covers them too.
What it is used for
Answering your enquiry, working out which pathways are open to you, and saying so honestly when none is.
Preparing, lodging and following up an application, if you go ahead.
Meeting the legal obligations that come with being a registered migration practice, including keeping the client file the Code of Conduct requires.
Nothing is sold. Nothing is shared for anyone else’s marketing. You will not be added to a mailing list because you filled in a form.
Who else sees it
Only where your matter requires it, or a law does.
Section 35 of the Code of Conduct for registered migration agents sets the rule, and it is stricter than the one most businesses follow: personal information about a client or former client cannot be disclosed to anyone else without the client’s written consent, unless a law requires it. That duty does not end when your matter does.
In practice, disclosure means:
For your matter
- The Department of Home Affairs, and a review body such as the Administrative Review Tribunal if your matter goes there
- The assessing authority for your occupation, if you need a skills assessment
- A panel doctor or clinic, if your visa requires a medical examination
- An interpreter, if you ask for one
- Another registered migration agent or a lawyer, if you ask for a referral
Because the law requires it
- The Office of the Migration Agents Registration Authority, if it investigates a complaint
- A court or tribunal, under a subpoena or similar order
Service providers who help run the practice
- Email and file storage providers
- Google Analytics, for website statistics
- Google Fonts, which the site uses for its typefaces
Whether anything goes overseas
The website’s analytics and typefaces are provided by Google, so some technical information, including your IP address, is handled on servers in the United States and other countries where Google operates.
For a migration matter, information generally stays in Australia. It may go to an Australian overseas post in the country you are applying from, where a visa is processed there.
Client files are not sent offshore for processing, and no offshore administrative support is used.
How long it is kept
If you become a client, section 56 of the Code of Conduct requires the client file to be kept for seven years after the last action on it. That is an obligation, not a preference, and it applies even if you ask for it to be deleted.
If you only sent an enquiry and did not go ahead, it is kept while it is useful and then deleted. Ask, and it will be deleted sooner.
How it is kept safe
Files are held in access-controlled accounts, and paper documents are kept locked. Original documents you provide are returned to you, which the Code of Conduct also requires.
No system is perfect. If something goes wrong in a way that is likely to cause you serious harm, you will be told, and so will the Office of the Australian Information Commissioner.
Seeing it, or correcting it
You can ask what is held about you, and ask for anything wrong to be corrected. Send a message through the contact form and you will have a response within a reasonable time, normally 30 days. There is no charge for asking.
If something cannot be handed over, you will be told why. The usual reason is that a law requires it to be kept, or prevents it being released.
If you are not happy
Say so through the contact form first, setting out what happened. Most things turn out to be a misunderstanding and are sorted quickly, and you will have a response in writing.
If that does not resolve it, there are two places to go, and which one depends on what went wrong.
About the conduct of a registered migration agent
- The Office of the Migration Agents Registration Authority, at mara.gov.au
About how your personal information was handled
- The Office of the Australian Information Commissioner, at oaic.gov.au
Changes to this policy
The date at the top is when this version was published. If it changes in a way that matters, the change will be described here rather than made quietly.
Asking about any of this
Send a message through the contact form, email jenny@triplejinternational.com.au, or write to Triple J Migration at 203 Blackburn Road, Mount Waverley VIC 3148. Privacy questions are answered by the registered migration agent named below, not passed to anyone else.
Triple J Migration · ABN 72 821 431 009 · Registered Migration Agent MARN 0429372. Last updated 8 August 2026.